COVID19: CURRENT SHIPPING FAQS
We offer FREE STANDARD SHIPPING (up to 6 business days) on all Australian orders.
Express Shipping (2-3 business days within Australia, or next-day-delivery to metropolitan SA) $5.00
Please allow 1-2 business days for your order to be processed and shipped. Unfortunately, orders are unable to be cancelled once it has been placed.
We do our best to get orders out as quickly as we can, but please note that during busy periods such as flash sales, delays are possible.
Once your order has been shipped you will receive an email with tracking details attached. Please note that Australia Post do not provide very detailed tracking information along the way and can also provide very conservative estimated delivery dates. Rest assured that if you have received a Shipping Confirmation, your order is in transit and will be in your arms soon!
For International orders we offer the following services:
- Australia Post International Standard Shipping to New Zealand for $9 and for $17 to the rest of the world.
- Takes 6 - 21 business days
- DHL Express Shipping is available to New Zealand, USA, Canada, the UK and Japan for a flat rate of $30. If you live in a different country and would like a custom quote to ship your order with DHL, please email us at firstname.lastname@example.org
Free International Standard Shipping is available for orders over $150AUD.
Often there can be varied delays due to different customs processes in your country. If you are concerned about the location of your order, please contact your country's Postal Service first and quote your tracking number for further information.
International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs office and our website for further information as these fees can vary widely from country to country.
LOST AND RETURNED TO SENDER PARCELS
In the rare event that your parcel is deemed lost or missing after an investigation through Australia Post, we will do our best to replace and resend your order. If your item(s) cannot be replaced, you will only be entitled to a credit note which is valid for 12 months. We are not able to offer refunds on lost orders.
If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.