Shipping policy



We ship worldwide from Australia, with every order carefully prepared and packed with love from our Gold Coast warehouse.


Whether you’re in Melbourne or Manhattan, we’re here to get your Sea Cucumber Collagen ritual to your door as fast as possible.


Australia

Tracked Shipping: $8.00 AUD | 3–6 business days
Express Tracked Shipping: $15.00 AUD | 1–3 business days

Orders placed before 12pm AEST are prioritised for same-day dispatch.

New Zealand

Tracked Shipping: $7.99 NZD | 3–6 business days
Express Tracked Shipping: $15.00 NZD | 2–5 business days

United States

Tracked Shipping: $12.95 USD | 6–9 business days
Express Tracked Shipping: $30.00 USD | 3–6 business days

Good News: United States orders are shipped landed. Bescher covers applicable import duties and import fees, so customers should not receive a separate customs bill on delivery. State sales tax, where applicable, may still be calculated at checkout.

Canada

Tracked Shipping: $16.00 CAD | 6–9 business days
Express Tracked Shipping: $30.00 CAD | 3–6 business days

Singapore

Tracked Shipping: $15.00 SGD | 6–10 business days
Express Tracked Shipping: $28.00 SGD | 3–7 business days

Hong Kong

Tracked Shipping: $65.00 HKD | 6–10 business days
Express Tracked Shipping: $171.00 HKD | 3–7 business days

Rest of the World

Tracked Shipping: $15.99 AUD | 6–10 business days
Express Tracked Shipping: $45.00 AUD | 3–7 business days
DHL Express: $29.99 AUD | 2–5 business days

Note: We currently cannot ship to Spain or Turkey due to customs restrictions.


 

Shipping FAQs

 

When will my order ship?

Typically within 1–2 business days. During big launches or sales, give us an extra day — we’re working as fast as we can!

Will I need to pay customs or duties?

International orders may be subject to local customs duties, taxes, or import charges. United States orders are shipped landed, with applicable import duties and import fees covered by Bescher. For Canada, Singapore, Hong Kong, New Zealand, and other international destinations, any customs duties, taxes, or import charges are the responsibility of the customer.

Can I change my address?

Email us at hello@bescher.com.au ASAP. If it hasn’t left the warehouse, we’ll do our best to fix it!