Refund policy

At Bescher, we take great care in creating and delivering products of the highest quality. If something isn’t right, we’re here to help.

Please read the information below regarding returns and refunds.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@bescher.com.au.

To assist us in resolving the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

Our team will review your request within 2 business days and provide next steps.

Where a product is confirmed to be damaged, faulty, or incorrect, we will offer a replacement or refund in accordance with Australian Consumer Law.

We do not offer refunds for change of mind.

Please choose carefully before completing your purchase.

Refunds will be provided where:

• A product is confirmed to be faulty or defective
• The product is damaged in transit
• There has been an error in order fulfilment

Once a returned item is received and inspected, we will notify you by email.

Approved refunds will be processed to your original payment method. Please allow additional time for the refund to appear in your account, depending on your financial institution.

Shipping fees are non-refundable unless required by law.

We do not offer exchanges.

If your item is faulty or damaged, we will arrange a replacement where appropriate.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.